Our Policies

Delivery Policy

At KiligBox, we are passionate about delivering fresh, beautiful flowers to your loved ones in a timely and reliable manner. As a marketplace connecting customers with local florist partners, delivery timelines and fees may vary depending on the florist and your location. Please read this policy carefully before placing your order.

Order Cut-Off Times

Same-day delivery is available for orders placed before 2:00 PM local time. Orders placed after this cut-off will be scheduled for the next available delivery date. We recommend ordering in advance for special occasions to guarantee availability.

Delivery Areas

Delivery coverage depends on the local florist partner you select during checkout. Each florist defines their own service area. Our platform will only display florists available in your entered delivery address to ensure we can fulfill your order.

Delivery Fees

Delivery fees are set by each individual florist partner and will be clearly displayed before you confirm your purchase. KiligBox does not add hidden delivery surcharges.

Flower Substitutions

Flowers are seasonal and subject to availability. If a specific bloom requested in your arrangement is unavailable at the time of fulfillment, the florist may substitute it with a flower of similar color, style, and equal or greater value. We will do our best to notify you of any substitutions.

Failed or Missed Deliveries

If the recipient is unavailable at the time of delivery, our delivery rider will attempt to contact you using the phone number provided during checkout. Based on your instructions, the rider may leave the arrangement with a neighbor, building reception, or in a safe location at the address. KiligBox is not liable for deterioration of flowers resulting from a missed delivery due to an incorrect address or unreachable recipient.

Delivery Confirmation

Once your order has been delivered, you will receive a confirmation notification via email or SMS. If you do not receive confirmation within the expected window, please contact our support team immediately.

Returns & Refunds Policy

Because flowers and perishable arrangements have a naturally limited lifespan, KiligBox does not accept physical returns. However, we are deeply committed to ensuring your satisfaction and will work with you to resolve any issues fairly and promptly.

Damaged or Poor-Quality Flowers

If your order arrives wilted, damaged, or significantly different from what was shown at the time of purchase, please contact our customer support team within 4 hours of delivery and include the following:

• Your order number
• A clear photo of the received arrangement
• A brief description of the issue

We will review your report and work with the florist partner to determine an appropriate resolution.

Cancellation Policy

You may cancel your order for a full refund if the cancellation request is submitted at least 24 hours before the scheduled delivery date and time. Cancellations requested within 24 hours of delivery may be subject to a partial refund or may not be eligible for a refund, as the florist may have already begun preparing your arrangement.

To cancel, please contact us via our support email with your order number and cancellation request.

Resolutions We Offer

Depending on the nature and severity of the issue, KiligBox may offer one or more of the following resolutions at our discretion:

• Redelivery of a fresh replacement arrangement
• Store credit valid for your next KiligBox purchase
• A partial or full refund to your original payment method

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The recipient was not present and the order was left as instructed
• An incorrect delivery address was provided by the customer
• The flowers were not reported as damaged within the 4-hour window
• Natural wilting that occurs after 24 hours of delivery (normal for fresh flowers)

Processing Time

Approved refunds will be processed within 5–10 business days and returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Privacy Policy

KiligBox ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place orders through our marketplace. Please read this policy carefully. By using our website, you agree to the terms described below.

1. Information We Collect

We collect information you voluntarily provide when you use our services, including:

• Personal Identification: Full name, email address, and phone number
• Delivery Information: Recipient name, delivery address, and any personalized message
• Payment Details: Payment card information (processed securely through our payment partners; we do not store full card numbers)
• Account Information: Username and password if you create an account
• Communications: Messages you send to our customer support team

2. Automatically Collected Information

When you visit our website, certain information may be automatically collected by us and our third-party partners, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited, time spent on pages, and links clicked
• Referring URLs and exit pages
• Device type and operating system

This data is collected using cookies, web beacons, and similar tracking technologies. Please see our Cookie Policy below for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you about your orders, including confirmations and updates
• To respond to customer support inquiries
• To improve and personalize your experience on our platform
• To send promotional emails or special offers (you may opt out at any time)
• To comply with legal obligations
• To detect and prevent fraud or unauthorized activity
• To display relevant advertisements through our advertising partners (see below)

4. Third-Party Advertising — Google AdSense

KiligBox uses Google AdSense to display advertisements on our website. Google, as a third-party vendor, uses cookies to serve ads based on your prior visits to our website and other websites on the Internet. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.

You may opt out of personalized advertising by visiting Google Ads Settings or by visiting www.aboutads.info. You can also opt out through the Network Advertising Initiative opt-out page.

For more information on how Google uses data from sites that use their services, please visit: How Google uses data when you use our partners' sites or apps.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share your data only in the following limited circumstances:

• Florist Partners: Your delivery details are shared with the specific florist partner assigned to fulfill your order.
• Delivery Riders: Your contact number and delivery address are shared with the rider responsible for your delivery.
• Payment Processors: Your payment information is transmitted securely to our trusted payment partners.
• Analytics Providers: We may share anonymized usage data with analytics services to understand how our site is used.
• Legal Requirements: We may disclose information when required to do so by law or in response to valid requests by public authorities.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your data is no longer needed, we will delete or anonymize it securely.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at the email provided in the Contact Us section.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

KiligBox does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly. Continued use of our website after any changes constitutes your acceptance of the revised policy.

Terms of Service

Welcome to KiligBox. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please do not use our platform.

1. Use of Our Platform

KiligBox is an online marketplace connecting customers with local florist partners. You agree to use the platform only for lawful purposes and in a manner that does not infringe the rights of others. You must be at least 18 years old to place an order.

2. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use.

3. Orders and Payments

All orders are subject to availability and confirmation. Prices displayed are in Philippine Peso (PHP) unless otherwise stated and include applicable taxes. KiligBox reserves the right to cancel or refuse any order at its discretion.

4. Intellectual Property

All content on this website, including logos, images, text, and design elements, is the property of KiligBox or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

5. Third-Party Links and Advertising

Our website may display third-party advertisements served by Google AdSense and may contain links to external websites. We are not responsible for the content, accuracy, or privacy practices of any third-party sites or advertisers. Clicking on third-party ads or links is at your own risk.

6. Limitation of Liability

To the fullest extent permitted by law, KiligBox shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, including but not limited to loss of data, revenue, or goodwill.

7. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the Philippines.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a new effective date. Continued use of our services constitutes acceptance of the revised Terms.

Cookie Policy

KiligBox uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve relevant advertisements. This Cookie Policy explains what cookies are, how we use them, and how you can control them.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently and to provide reporting information to website owners.

How We Use Cookies

We use the following categories of cookies:

• Essential Cookies: Necessary for the website to function properly (e.g., maintaining your shopping cart and login session).
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve user experience (e.g., Google Analytics).
• Advertising Cookies: Used by Google AdSense and its partners to serve personalized advertisements based on your browsing behavior across the web.
• Functional Cookies: Remember your preferences to personalize your experience on our site.

Third-Party Cookies

Third parties such as Google may also set cookies on your device when you visit our site. These cookies enable Google to serve ads to you on KiligBox and other websites based on your past visits. Google's use of advertising cookies is governed by Google's Privacy Policy.

Managing Cookies

You can control and manage cookies in your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website. You can also opt out of interest-based advertising by visiting:

• Google Ads Settings
• Digital Advertising Alliance Opt-Out
• Network Advertising Initiative Opt-Out

Contact Us

If you have any questions, concerns, or requests regarding any of our policies, your personal data, or your orders, please do not hesitate to reach out to us. We are here to help.

We aim to respond to all inquiries within 1–2 business days.