💐 Frequently Asked Questions

Ordering is simple! Browse our collection, click "Add to Cart" on your favorite flowers, then proceed to checkout. Fill in delivery details, choose your payment method, and confirm your order. You'll receive an order confirmation email with your tracking number.

Yes! While we offer pre-designed arrangements, you can add special requests in the "Order Notes" section during checkout. For fully custom arrangements, please contact us at least 24 hours in advance via our Contact page.

Absolutely! During checkout, you'll find a "Gift Message" field where you can write a personal note (up to 200 characters). We'll include a beautiful card with your message at no extra charge.

Contact us immediately via phone or email with your order number. If the order hasn't been processed yet, we can make changes. Once prepared, modifications may not be possible, but we'll do our best to help!

Yes! Orders placed before 2:00 PM are eligible for same-day delivery within our service areas. Orders after 2:00 PM will be delivered the next business day.

We currently deliver to major cities and municipalities within our province. Enter your delivery address during checkout to verify if we service your area. We're constantly expanding our coverage!

Yes! You can select a future delivery date during checkout. We deliver Monday to Sunday between 9:00 AM - 6:00 PM. For specific time slots (morning/afternoon/evening), please add this to your order notes, and we'll do our best to accommodate.

After your order is confirmed, you'll receive an email with your Order ID. Use this on our Track Order page to see real-time updates on your delivery status.

Our delivery partner will attempt to contact the recipient. If unavailable, they may leave it with a neighbor (if you authorize this) or with building security. We'll notify you and the recipient of the delivery status.

Delivery fees vary by location and are calculated automatically at checkout based on your delivery address. Fees typically range from ₱50-250 depending on distance. We often run promotions for free delivery on orders above a certain amount!

We accept multiple convenient payment options:

• GCash - Instant payment via QR or account transfer
• Bank Transfer - Direct deposit to our account(Available Soon)

Absolutely! We urge you to process the payment via your gcash app a more secure way to keep your information secure, we will just provide our QR Code.

For online payments (GCash), once your done paying thats the time we will confirm your order.

All our flowers are sourced fresh from trusted local suppliers and arranged the same day or within 24 hours of delivery. We guarantee the highest quality blooms that will last 5-7 days with proper care.

We offer both! Browse our categories - vase arrangements come ready to display, while hand-tied bouquets are wrapped beautifully for easy handling. Each product page specifies the style.

Yes! Many of our sellers offer add-ons like chocolates, balloons, and plush toys. Check the product page for available add-ons, or contact us for custom gift combinations.

Flower Care Tips:

• ✂️ Trim stems at an angle every 2-3 days
• 💧 Change water daily and keep vase clean
• 🌡️ Keep in a cool spot away from direct sunlight
• 🍃 Remove wilted petals and leaves
• ❌ Avoid placing near fruits (ethylene gas shortens life)

Since flowers are perishable, we cannot accept returns. However, we offer full replacements or refunds if:

• Flowers arrive wilted or damaged
• Wrong item was delivered
• Delivery was significantly delayed without notice

Important: Report issues within 4 hours of delivery with photos for fastest resolution.

Yes, but timing matters. Orders can be cancelled for a full refund if:

• ✅ Cancelled within 1 hour of placing order: 100% refund
• ⚠️ Cancelled after 1 hour but before preparation: 50% refund
• ❌ After preparation has started: No refund

Contact us immediately to request cancellation.

We're sorry to hear that! Please take clear photos of the damaged flowers and packaging, then contact us within 4 hours of delivery. We'll arrange a free replacement or issue a full refund immediately.

Yes, 100%! If you're not completely satisfied with your order, contact us within 24 hours and we'll make it right. Your happiness is our priority! 💐